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1 Introduction to the Privacy Policy
Welcome to tktk11. This Privacy Policy explains what information we collect when you use our platform, how we use it, and how securely it is protected.
As Bangladesh's most trusted online gaming platform, tktk11 treats your privacy as its top priority. We never sell, rent, or share your personal information with unauthorized third parties.
This Privacy Policy is part of our Terms & Conditions applies concurrently. By creating an account on tktk11, you are considered to have accepted this Privacy Policy. Please read it carefully before registering.
2 What Information We Collect
Tktk11 collects two types of information from you — details you provide directly, and data collected automatically while you use the platform.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, national ID number | KYC Verification & Age Confirmation |
| Contact Information | Mobile number, email address | Account Communication & Security |
| Financial Information | Mobile Banking/Nagad/Rocket number, transaction history | Deposit & Withdrawal Process |
| Device Information | IP address, browser, operating system | Security & Fraud Prevention |
| Gaming Activity | Game history, bet amounts, wins and losses | Responsible Gaming & Analytics |
- Your password is stored in encrypted form — not even our staff can view it directly.
- We do not store your full bank or mobile banking account details.
- Additional identity documents may be requested to verify accounts suspected of being underage.
3 How Your Information Is Used
Tktk11 uses the information it collects solely for the purposes listed below. We never use your data for any other purpose without your consent.
- Account Management: To create, verify, and keep your tktk11 account secure.
- Payment Processing: To process deposits and withdrawals securely.
- Customer Support: To resolve your issues and provide support.
- Fraud Prevention: To detect and stop unusual activity on your account.
- Responsible Gaming: To monitor your gaming behaviour and identify potential issues.
- Marketing Communications: To inform you of bonuses and promotions, with your consent.
- Legal Compliance: To meet regulatory compliance requirements.
5 Data Protection Methods
Tktk11 uses the latest technology and methods to keep your data safe. Our security practices meet international standards.
- 256-bit SSL/TLS Encryption: Every data transfer is fully encrypted.
- Two-Factor Authentication (2FA): Additional OTP verification required at login.
- Firewall & DDoS Protection: Advanced cybersecurity protection at the server level.
- Regular Security Audits: Regular penetration testing conducted by third-party security experts.
- Data Masking: The full payment number is not displayed on screen.
- Auto Session Timeout: Automatic logout after a period of inactivity.
Our data centre operates in compliance with the international ISO 27001 security standard.
6 Cookies & Tracking
Tktk11 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.
- Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your preferences such as language and theme.
- Analytics Cookies: To understand which parts of the site are used most — all data is anonymized.
- Marketing Cookies: To show you relevant promotions. You can turn this off at any time.
You can delete cookies or block new ones at any time through your browser settings. However, disabling certain essential cookies may affect some features of the site.
7 Your Rights
Under tktk11's Privacy Policy, you have several important rights over your personal information.
Right to Access Your Data
You can request to know what information we hold about you.
Right to Rectification
You may submit a request to correct any inaccurate or outdated information.
Right to Erasure
You may request that your data be deleted under certain circumstances.
Right to Restrict Processing
In certain cases, you can object to the use of your information.
Right to Data Portability
You can request a copy of your data in a structured format.
Right to Withdraw Consent
You can withdraw your consent to marketing communications at any time.
8 Data Retention Period
Tktk11 retains your data only for as long as necessary. Any information no longer needed is securely deleted.
- Account Information: For the duration of the active account and up to 5 years after closure.
- Transaction Records: Retained for up to 7 years due to financial regulations.
- Customer Support Contact: 2 years after the issue is resolved.
- Cookies & Session Data: At the end of a session or a maximum of 1 year.
- Marketing Preferences: Until you withdraw your consent.
In cases of legal obligations or ongoing investigations, data may be retained beyond the periods stated above. Once the retention period ends, data is securely and permanently deleted.
Why tktk11 Leads in Privacy
Military-Grade Encryption
Every transaction and piece of data you share is protected with 256-bit SSL encryption — as secure as a bank.
No Data Sales
Tktk11 never sells or rents your personal information to third parties — that is a core commitment we stand by.
Transparent KYC Process
Identity verification data is used solely for legal compliance purposes. Your documents are stored on secure servers.
International Standards
Our data security is ISO 27001 certified — we strictly adhere to international security standards.
24/7 Security Monitoring
Our security team monitors systems around the clock — any unusual activity is stopped immediately.
User Controls
You have full control over your data — view it, correct it, or request its deletion.